Resources

Do I have to sign a lease?

Residents are asked to sign a 12-month lease; however, if you are a military member and are deployed or receive orders to PCS you will be released from your agreement with thirty (30) days notice and a copy of the orders.

If I’m deployed or on a remote tour, can my spouse sign a lease on my behalf?

Your spouse must have a special Power of Attorney (POA) in order to sign a lease or provide notice to vacate privatized/military housing on behalf of the military member. Contact the JAG/legal office for assistance.

How much is my rent?

If you are a military member the amount of your rent is set at your Basic Allowance for Housing (BAH) “with dependent” rate. If you are a non-military member contact our office for more information regarding rates.

I'm in the military and I have a change in grade. Will my rent increase?

In this instance, your rent amount will be adjusted to coincide with the change in grade; however, the rent amount will never be more than your BAH “with dependent” rate. We ask that you please contact our office within five (5) days of the change so we can make the necessary updates to your account.

What about home maintenance?

Everyone living at Rising View deserves a quality home. We are proud to provide residents with 24-hour emergency maintenance. Our trained technicians are committed to providing you the best in customer service.

How long will it take to get repairs done in my home?

We take every maintenance request seriously and do our best to respond in a timely manner, based on the severity of the request. Response time for emergency requests is one hour, 24 hours for urgent requests and three days for routine requests.

Does Rising View help with preventative maintenance?

If your home has a basement please double-check that your window wells are not missing a cover or have a broken cover on them. Also, remember to change your air filters regularly. Both window well covers and air filters are provided free of charge through our Maintenance Self-Help Store. These are both items that are extremely important to remember for preventative maintenance!

What is the self-help store?

Rising View is now offering delivery service for our self help items such as furnace filters, window well covers, etcetera! This service will be available Monday through Friday 7:00AM-5:00PM. The self-help store will still be open on Saturdays from 9:00AM-12:00PM but you will need to stop by the office to pick them up. We would prefer that you be home when we deliver these items but we would be glad to deliver them to your front door if that is not possible. Please call Rising View Maintenance Office at 991-9820 or email us for delivery service.

Do I have to mow my yard?

All residents are responsible for mowing their yard. This also includes edging and trimming shrubs. Residents are free to landscape their yards to enhance the overall beauty. Contact the leasing or maintenance office if you have questions about landscaping.

I don’t have a lawnmower. What can I do?

Rising View provides a list of contractors to assist you in maintaining your lawn.

I’m a military member who will be deployed. Can someone take care of my lawn while I’m away?

Yes, America First Communities provides a list of contractors to assist you in maintaining your lawn during your absence.

What if my neighbor doesn’t take care of his yard?

Yard inspections are held periodically throughout the community. If someone violates the requirements set forth in the handbook regarding yard maintenance, then the resident will be contacted to take care of the yard.

Are there yard inspections?

Yes, each week there are oversights done for yard inspections. The dates of inspections vary but they are done continually to ensure the community is kept well-maintained and beautiful.

Can I have a storage shed in my yard?

Storage sheds are welcome to be placed in your backyard area (contact Maintenance Office for specifications if you're interested in obtaining one). As a reminder, storage shed doors as well as garage doors must remain closed when not in use.

What are the requirements for the Yard of the Month winners?

• No oversight infractions for that month.
• Landscaping is well maintained as to cutting, edging, watering, and fertilizing.
• No weeds in sidewalks and/or driveways.
• Families that utilize their creativity to make their home beautiful.
• Rising View will select one home in each village (if applicable) last day of the month or first day of next month due to calendar date.

Where are Rising View's homes severe weather shelters located?

In case of severe weather we would like to advise residents to locate severe weather shelters in their homes as well as find others around the Bellevue/Offutt community. Any room (lower level of the home if possible) without a window or one not along an exterior wall is an option as well as under the staircase. Click here for more information and tips on how to deal with severe weather.

Are my house keys on a master key?

No. All homes have individual keys.

Who handles snow removal?

All residents are responsible for shoveling their driveways and sidewalks. Rising View has contracted with an outside vendor for snow removal in the street. During heavy snowfall we ask for everyone’s cooperation and patience during the process.

Is there someone I can contact if I’m unable to remove snow from my driveway or sidewalk?

If you are deployed or the spouse of a deployed military member and need assistance, please contact a vendor from our list of contractors.

Who provides security in the community?

Security Forces from Offutt Air Force Base will maintain security throughout the community; however, residents can call 911 for emergencies.

Are firearms permitted in the community?

Air Force Policy requires all privately owned weapons stored in family/privatized housing be registered with the local installation (AFI 31-101 para 8.4.2.4.1.1). The 55th Security Forces Armory is the registering entity for Rising View residents; phone # (402) 294-4806. Also, "Federal law prohibits carrying a concealed weapon on a military installation without written permission from the Installation Commander." The Nebraska statute prohibits the carrying or possession of a firearm anywhere in Nebraska where prohibited by state or federal law.

Going out of town and live at Rising View?

Will you be gone for more than 5 days? Before you leave to go on deployment, TDY, leave or vacation, you must go into the Rising View Maintenance Office located at 3116 Lockbourne Drive and tell them you are leaving. They will ask you to fill out a While You Are Away form. The form will remind you not to turn the heat off while you are away. You will need to provide them a POC name and phone number of the person who will be handling the snow removal and mowing while you are away. You will then have three choices.

1. Rising View Maintenance will then enter your home and install a weather light.
2. Rising View Maintenance enter your home and turn off the water or
3. Rising View Maintenance will enter your home and install a weather light and turn the water off (recommended). When you return, call Rising View Maintenance at (402) 991-9820 and they will go over and turn the water back on and remove the weather light.

Are pets allowed?

Yes, pets are welcome in the Rising View community. There is a one-time, refundable pet fee of $300 due at move-in for up to three pets per household. This pet deposit is refundable as long as there is no pet damage at move out. There is a $20/month fee per pet if you have a second or third pet in the home. There is a limit of three pets per household.

Can I get a fence for my yard?

Yes, you have the option of either renting a fence from a local company or purchasing a fence as long as you remove it when you move out. It will need to be professionally installed, black, vinyl, chain link fencing and you will need to notify our Maintenance Office. When you move in we will provide you with additional information to help you with this process.

Where can I park?

We ask that residents use garage and driveway space first (especially during inclement weather). There is on-street parking available as well for those times when extra parking is necessary. Please contact our office if you experience a parking issue.

Can I park my boat or RV in my driveway?

In order to maintain the beauty of the community, we do not allow boats, RVs (e.g., motor homes, travel trailers, ATVs, tent campers, canoes, boats and trailers). RVs are allowed in the community on a short-term basis (less than 72 hours) for loading and unloading purposes.

Where can I place my flag?

We have had a number of questions of where to place flags on the new homes. The only authorized place where a flag can go is on a 20 - 24 section of vinyl siding in between the front porch and the garage. If you choose to do this you must place a piece of weather foam between the back of the flag bracket and the vinyl siding. The flag bracket must be metal and will have to remain in place when you move. In our single family homes along Dow and Carswell, the authorized location for a flag is on the siding by the light for the garage. As in the other authorized locations the bracket must be metal and have a weather gasket placed behind it and must remain after move out.

We realize that each resident would like to put their own touch on the homes appearance. In an effort to maintain a level of uniformity the authorized item for creating a border around the mulch beds at the fronts of the home is the black flexible border. This must be buried and only have 1" to 1 1/2" visible above ground. If you have any other style, this is not authorized.

Just as a reminder any alteration inside or outside must be submitted by way of the email work order request. You will receive an answer back with the authorization or denial and a reason for it.

• View map of Offutt Air Force Base
• View map of Coffman Heights Housing Area (Rising View on-base community map)
• View map of Capehart Housing Area (Rising View off-base community map)
• View a helpful directory of phone numbers associated with Offutt Air Force Base

Can I hold a garage sale?

Yes; however, homemade signs are not allowed. Contact the leasing office and we will provide you with approved signs.

It's time for us to move out of Rising View, what is the process?

We ask all residents to contact our office at least 60 – 90 days before moving so we can schedule a pre and final. If Resident desires to terminate their Lease at the end of their initial lease term and the Resident is changing duty stations, retiring, or separating, (moving due to orders) the Resident shall give Landlord thirty (30) days written notice prior to the end of the term. Residents terminating this Lease at the end of the initial term for all other reasons, must give notice before the fifth (5th) of the month to be effective on the last day of the month. If said notice is given after the fifth (5th) of the month, Lease termination shall be the last day of the next calendar month following the month in which notice is given. The military member must come in to the Leasing Office to give their notice to vacate. At that time, we set up a pre inspection and a final inspection. For your convenience, we keep an updated list of cleaner's on our website under Current Residents - Cleaning Contractors and we also have the cleaning requirements listed under Current Residents - Cleaning Requirements. If needed, the military member can come in to the office to reschedule/cancel one or both of the inspections at a later point prior to the inspections occurring.